Guides and Articles

Practical reading for improving document and approval processes.

Guides & Articles

A useful improvement starts with understanding how the work happens today. Our guides and articles explore document handling, approval processes and the systems supporting them.

Read about capture, workflow design, cloud services and information controls, then relate the guidance to the records and decisions your team manages.

For an overview of the platform and deployment questions, visit Insights. For a specific business process, explore our solutions.

Automated Data Entry

Why Are Australian Businesses Still Paying People to Enter Data Manually? Australian businesses have invested heavily in cloud platforms, ERP

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Beyond the AI Hype

How Intelligent Document Processing Can Transform Australian Business Operations Artificial intelligence is dominating business conversations. Yet for many Australian leaders,

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Digital Transformation in Finance

Digital Transformation in Finance Modernising Financial Operations Through Intelligent Automation THE CHALLENGE Modernising Financial Operations Through Intelligent Automation Finance departments

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What is Workflow Automation

What Is Workflow Automation? Streamlining Business Processes Through Intelligent Automation THE CHALLENGE Streamlining Business Processes Through Intelligent Automation Every organisation

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AI vs OCR

AI vs OCR Understanding the Difference in Modern Document Processing THE CHALLENGE Why Intelligent Automation Is Replacing Traditional OCR Organisations

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A First in Australia

In February 2026, Australia crossed a regulatory line that every organisation, large or small, must now take seriously. For the

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Moving Beyond Legacy IT

A recent Mandala report, commissioned by Microsoft in September 2025, revealed a significant challenge. More than 70% of Australian government

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Cyber Resilience in 2025

Last week, I read an article that, unfortunately, has become all too familiar to Australian organisations. Despite their best efforts

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Guides & Articles

Keep learning as your document processes develop

Use the latest articles to explore improvements, then review them against your organisation’s process and requirements.

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Apply the guidance to a process in your organisation

Tell us what you are trying to improve and which documents, people and systems are involved. We can discuss a useful starting point.

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