How DocuWare Supports Document and Workflow Systems
A trusted document foundation configured around your business process.
THE CHALLENGE
A software platform becomes useful when its records, permissions and tasks fit the work people need to complete. DocuWare provides document management, forms and workflow capabilities. Docuworx defines the process, configures those capabilities and connects the required services and existing systems. The result is a document and workflow system with a clear scope, including where the native platform ends and a Docuworx-developed service or other application is involved.
Connected Platform
One platform. Connected processes. Better business outcomes.
DocuWare holds the document record and supports native capabilities. Docuworx shapes the configuration and may add services where the process requires them.
- Indexed document storage and retrieval
- Configured tasks and approval workflows
- Document capture and indexing
- Forms for structured information collection
The proposal should identify the software, services, configuration and support included in the agreed solution.
- Document generation using agreed templates or services
- Governed record handling
- Scoped system connections
- Defined information exchange
- Permissions and process accountability
How the Platform Works
Follow the document through its business purpose. These stages explain a possible connected process; the actual sequence and exceptions depend on the design.
Capture
Receive a document or submission through the agreed channel.
Check
Identify relevant details and check incomplete or uncertain information.
Act
Assign the review, approval or follow-up required.
Generate
Prepare an output from approved data and templates where needed.
Retain
Store the record and available history under appropriate access.
Connect
Exchange the agreed information with another application and surface failed transfers.
Cloud & Security
Assess the deployment behind the process
DocuWare Cloud is hosted on Microsoft Azure. Docuworx can deliver Australian cloud deployments and related services; the complete design should specify the repository, connected services and responsibilities. See Cloud Infrastructure and Security for the questions to assess.
Infrastructure safeguards for the selected services
Capacity and licensing arrangements
Authenticated access for authorised users
Service continuity and recovery arrangements
Defined infrastructure management responsibilities
Configured access and record-handling controls
Business Benefits
Start with a process and review the result
An organisation can begin with accounts payable automation or contract management, then scope further workflows once the first process is established.
- Reduce repeated document handling
- See outstanding tasks and owners
- Support governed record access and retention
- Apply consistent review rules
- Make related information easier to retrieve
- Extend processes under an agreed scope
The software provides the foundation; process ownership, testing and user adoption determine how it performs in daily work.
Platform Capabilities
Connect the capabilities the process requires
Use the appropriate combination of native platform functions, configured workflows and additional services.
Capture Information
Digital forms and agreed document channels collect the information needed for the task.
Understand and Extract Data
Intelligent data capture, including relevant Docuworx services, prepares fields for checking and indexing.
Automate Processes
Workflow automation assigns the next action under defined rules.
Generate Documents
Document generation produces agreed outputs using templates and verified information.
Manage and Secure Information
The document management platform keeps the record searchable and accessible to authorised staff.
Integrate Across Systems
Integrations connect defined data and outcomes with existing applications.
Industries
Apply the foundation to different document processes
Each sector uses different records and controls; the process requirements guide the implementation.
Assign reviews and retain evidence behind public requests and internal decisions. Explore government and council workflows.
Coordinate administrative documents and tasks with appropriate access. Explore healthcare workflows.
Connect student and staff documents with administrative reviews. Explore education workflows.
Connect supplier, purchasing, finance and quality records with their owners. Explore manufacturing workflows.
Organise client evidence, reviews and repeatable outputs. Explore professional services workflows.
Connected Products
Explore the capabilities behind the delivered system
These pages explain the Docuworx capabilities that can be combined within a defined design.
Confirm which licences, developed services and ongoing support apply to the proposed configuration.
Get started today
See the platform in the context of your process
Bring an example of the documents, decisions and system handoffs your team handles. We can explain how the platform and relevant services would support a defined workflow.
