Microsoft Azure Infrastructure for Document Workflows
Understand the hosting foundation behind your document and automation services.
THE CHALLENGE
Document processes need dependable access, appropriate information protection and capacity suited to the work. Microsoft Azure provides the cloud infrastructure DocuWare Cloud uses and can support other services within a Docuworx solution. We define the hosting arrangements, system dependencies and responsibilities as part of the agreed deployment. This makes the infrastructure easier to assess against your organisationâs security and continuity requirements.
Why Cloud Infrastructure Matters
Connect the infrastructure to daily document work
A document system must support the people, records and tasks that depend on it. Start with the access and continuity requirements, then assess the hosting design.
- Appropriate protection for information
- Access for authorised users across locations
- Capacity suited to the workload
- Defined service availability arrangements
- Recovery planning for disruptions
- Hardware maintenance
- Operating environment updates
- Backup and recovery management
- Remote access arrangements
- Infrastructure security administration
CORE Capabilities
Use a managed cloud foundation with clear responsibilities
DocuWare Cloud uses Microsoft Azure infrastructure. Docuworx can deliver Australian cloud deployments and connected services, with the hosting region and responsibilities specified for the agreed design. Azure supplies infrastructure capabilities; the application and its configuration determine how the document process uses them.
For an overview of the complete deployment, explore cloud infrastructure and security.
Government organisations
Financial services organisations
Healthcare providers
Large enterprises
Education organisations
Teams operating critical business processes
Business Benefits
Reduce infrastructure work and support changing requirements
Managed hosting can reduce local infrastructure administration and make additional access or capacity easier to plan.
- Reduce local server administration
- Support changing operating requirements
- Use managed infrastructure safeguards
- Define backup and recovery arrangements
- Enable authorised remote access
- Plan capacity as document work grows
Security & Compliance
Assess protection across the hosting layers
Review infrastructure safeguards alongside the application, identities and connected systems. Our security and compliance guide explains the controls and evidence to consider.
Data encryption
Encryption protects stored information and information moving between services. Confirm the coverage and configuration for each component, including connected applications.
- Protect data at rest
- Protect information in transit
- Complement permissions and authentication
Secure access controls
Infrastructure access and document access serve different purposes. Define administration roles separately from the users who retrieve records or complete tasks.
- Restrict administrative privileges
- Assign access appropriate to each role
- Review access as responsibilities change
Continuous monitoring
Monitoring helps responsible teams identify service events and investigate issues. The design should explain which events are monitored and who responds.
- Identify relevant service events
- Support investigation and response
- Assign responsibility for escalation
Redundancy and high availability
Redundancy can reduce the impact of individual failures. The selected Azure services and application architecture determine which resilience arrangements apply.
- Assess component failure dependencies
- Understand the service availability terms
- Plan responses to access disruptions
Business continuity and disaster recovery
Continuity planning covers the complete process, from document access to connected applications. Confirm backup coverage and the recovery arrangements for the services used.
- Redundancy within the selected design
- Replication where configured
- Backup retention and recovery procedures
- Dependencies outside the cloud environment
Confirm the coverage in the agreed deployment and service terms.
Scalable cloud infrastructure
Plan capacity around the workload rather than document storage alone. Processing, users and integrations can each affect performance and service requirements.
- Increasing document volumes
- Additional authorised users
- Further scoped workflows
- Additional operating locations
- Changing processing requirements
Confirm the coverage in the agreed deployment and service terms.
Secure access from anywhere
Cloud services can support authorised access across operating locations. Connectivity, identity controls and the supported device experience remain part of the design.
- Remote and hybrid working
- Controlled document retrieval
- Supported mobile access
- Collaboration under defined permissions
Confirm the coverage in the agreed deployment and service terms.
Supporting Compliance and Governance
Infrastructure safeguards support the organisationâs information controls. They work alongside permissions, retention policies and accountable process owners.
- Configured technical safeguards
- Available activity evidence
- Defined governance responsibilities
- Protection appropriate to the information
Confirm the coverage in the agreed deployment and service terms.
Enterprise standards and assurance
Review assurance evidence for the named provider, service and scope. A providerâs certification does not automatically cover every customer configuration or connected service.
- Information security management
- Privacy and data protection requirements
- Operational control evidence
- Cloud service responsibilities
- ISO IEC 27001: Review the certified entity and the scope of its information security management system.
- SOC 2: Review the assurance report covering the relevant systems, criteria and period.
- Privacy requirements including GDPR where applicable: Assess the legal requirements relevant to the organisation and its information. GDPR is legislation, not a cloud certification.
Industries
Apply the infrastructure requirements to your sector
The records and continuity needs differ by organisation.
Assess access, record handling and continuity for government and council workflows.
Define appropriate access and continuity for sensitive records in healthcare administration.
Review staff, student and administrative information requirements in education workflows.
Connect supplier and operational records with controlled manufacturing workflows.
Define client information access and review responsibilities for professional services workflows.
Use Cases
Host the services behind a connected document process
Review the infrastructure and dependencies supporting the selected capabilities.
For each service, identify its data location, access controls and recovery responsibilities.
Get started today
Discuss the infrastructure your process needs
Tell us where your teams operate, what information they handle and how work should continue during a disruption. We can explain the hosting arrangements and evidence relevant to your proposed deployment.
