Pricing
See Docuworx
Pricing See Docuworx
Product Solutions
Workflow Solutions
Purchase Orders Freight Delivery Accounts Payable Accounts Receivable Statement Reconciliation Contract Management Sales & Marketing Human Resources
Industries
About Us
Blog /
Reimagining Work with Generative AI
Generative AI, leveraging machine learning and deep learning, offers a transformative strategy for solving business productivity and growth demands. Unlike traditional OCR, generative AI can learn from data, improve over time, and adapt to new patterns and contexts without extensive reprogramming.

While OCR (Optical Character Recognition) has revolutionised how businesses digitise and manage documents, it has limitations. OCR often grapples with recognition errors and learning capabilities and struggles with fonts, handwriting, and document quality variations. These challenges can lead to inaccurate data capture and costly mistakes.

A recent Capgemini Research Institute report highlights the growing investment in generative AI. While only 20% of organisations have significantly increased their AI investments, this is a substantial rise from 6% just a year ago. Executives acknowledge that harnessing generative AI to its full potential requires significant data collection, storage, retrieval, reusability, and governance changes.

Despite the potential of generative AI, many organisations still face data silos, with only half having transparent processes for integrating data across functions. Furthermore, less than half of data sources are in the cloud, presenting accessibility challenges.

Insights from global executives at large organisations with over $1 billion in revenue across 14 countries and 11 industries reveal that generative AI is increasingly being integrated into operational processes. Coca-Cola, for instance, has committed $1.1 billion over five years to accelerate cloud and generative AI initiatives. This investment underscores the belief that failing to adopt generative AI could place businesses at a significant disadvantage compared to competitors.

Organisations piloting or deploying generative AI have reported significant improvements in customer engagement and satisfaction. Consequently, businesses are adjusting their strategies and exploring innovative ways to harness AI capabilities.

Docuworx has enhanced its intelligent document processing (IDP) platform in the cloud with generative AI, simplifying setup and improving out-of-the-box accuracy in classifying and extracting metadata from documents.

Critical Advantages of Generative AI:

The Docuworx Cloud platform accelerates automation, providing a comprehensive solution for workflow automation, robotic process automation, and document management within a seamlessly integrated low- or no-code platform.

Leveraging generative AI, Docuworx enables customers to consolidate document capture software and processes into one platform, with automatic classification and extraction capabilities from any source.

AI-powered workflow automation accelerates business processes, replacing manual tasks with speed and intelligence. Docuworx’s intuitive drag-and-drop functionality and ability to integrate legacy systems without code make it a modern, user-friendly solution.

Automating business processes minimises risks and errors, allowing users to focus on higher-level tasks and customer engagement.

Whether on-premise or across multiple clouds, Docuworx enables content management in any repository, providing a unified, cloud-native document management system that integrates seamlessly with Microsoft SharePoint or Azure.

Generative AI is revolutionising document authoring, data extraction, and content management. It recognises headings, paragraphs, and other elements, applying semantic structure to unstructured content, which benefits novice users and enhances document creation.

For content creators and managers, AI has several benefits:

  • Identification and inclusion of sources for quotations as metadata.
  • Recognition and formatting of tables, lists, and equations.
  • Suggestions for document structure improvements and proper navigation.
  • Retention of semantics in org charts and flow charts.
  • Enhanced accessibility features, including meaningful alt text for images and logically arranged headings.
  • Significant reduction in recognition errors for more accurate data capture.
  • Automated data extraction and processing, saving time and resources.
  • Better decision-making by having access to comprehensive and accurately structured data.
  • Ensured data privacy and compliance with GDPR, SOC2, HIPAA, and ISO27001 regulations.

In my opinion, Generative AI is not just an evolution of OCR but a revolutionary technology that enhances business operations, drives efficiency, and ensures accuracy.

As more organisations invest in generative AI, the future of document management and business processes is set to transform, leading to unprecedented productivity and innovation.

Author: Carlos Lucia
Experienced Director with a demonstrated history of working in the document management industry. Skilled in sales, business development, document management solutions, marketing strategy, and building new business. Strong background in business finance and passionate about facilitating companies' digital transformations. Co-founder and Director of Docuworx, an Australian company that facilitates the digital transformations of businesses and organisations across Asia-Pacific.  
More Blog Posts